Return and Refund Policy for LuxyBro

Effective Date: May 27, 2026

Thank you for shopping with LuxyBro. We value customer satisfaction and aim to provide a smooth shopping experience. Please read our Return and Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

The item received is damaged, defective, or incorrect
The item is unused, unworn, and in original condition
The item is returned with original packaging and tags attached
The return request is submitted within 14 days of delivery

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned:

Used or worn items
Items damaged by customer misuse
Clearance or final sale items
Gift cards
Personalized or customized products

3. Return Process

To request a return:

Contact our customer support team at support@luxybro.com
Provide:
- Order number
- Product photos (if damaged or incorrect)
- Reason for return
Wait for return approval instructions
Ship the item back to the provided return address

Customers are responsible for return shipping costs unless the item was incorrect or defective.

4. Refund Policy

Once we receive and inspect your returned item:

Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Shipping fees are generally non-refundable unless the error was caused by LuxyBro